eBay For Dummies, 8th Edition

Chapter 13

Troubleshooting Transactions

In This Chapter

Dealing with a difficult buyer

Handling other auction mishaps

Ending an auction early

There's no getting around it: The more transactions you conduct on eBay, the more chances you have of facing some potential pitfalls. In this chapter, I give you pointers on how to handle an obnoxious or difficult buyer as if he or she is your new best friend (for a little while anyway). In addition, I explain how to keep an honest misunderstanding from blowing up into a vitriolic war. You find out how to handle a sale that's (shall I say) on a road to nowhere, how to get some attention, and if it all goes sour, how to sell to the next highest bidder legally and relist the item, and get back the Final Value Fee you paid eBay. There's no way that all of what I mention here will happen to you, but the more you know, the better prepared you'll be.

Dealing with a Buyer Who Doesn't Respond

Most of the time, the post-transaction between buyers and sellers goes smoothly. However, if you have difficulty communicating with the winner of your auction or fixed-price sale, you should know the best way to handle the situation.

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