ELIMINATING "US AND THEM": USING IT GOVERNANCE, PROCESS, AND BEHAVIORAL MANAGEMENT TO MAKE IT AND THE BUSINESS "ONE"

Index

A

acceptance of process implementation, 146–150

change management methodology, 149–150

resistance, 146

accountability, 208–210

accepting responsibility for decisions and actions, 208–209

acknowledging and learning from mistakes, 209

benefits realization, 74–81

of employees, 186

as enterprise value, 196–197

personal responsibility for organization success, 209–210

process owners, 168

taking initiative to solve problems, 209

accountability value, 196

ad hoc processes, 104–105

adaptability, 206–208

anticipating and embracing change, 207

as enterprise value, 196

overcoming obstacles to meet goals, 208

willingly challenging current practices, 207

willingly seeking and considering new ideas, 206–207

adaptability value, 196

administrators, process, ...