April 2017
Beginner to intermediate
144 pages
1h 27m
English
book
Empathy (HBR Emotional Intelligence Series)
by Harvard Business Review, Daniel Goleman, Annie McKee, Adam Waytz
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
Contents
And why it’s important.
By Daniel Goleman
2. Why Compassion Is a Better Managerial Tactic Than Toughness
An angry response erodes loyalty and trust.
By Emma Seppala
3. What Great Listeners Actually Do
Understand the other person’s emotions.
By Jack Zenger and Joseph Folkman
4. Empathy Is Key to a Great Meeting
Grasp the conflicts in the group.
By Annie McKee
5. It’s Harder to Empathize with People If You’ve Been in Their Shoes
You have to work harder to focus on their needs.
By Rachel Ruttan, Mary-Hunter McDonnell, and Loran Nordgren
6. Becoming Powerful Makes You Less Empathetic
Ask for feedback to stay down-to-earth.
By Lou Solomon
7. A Process for Empathetic Product Design
Focus on people.
By Jon Kolko
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.