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Empathy (HBR Emotional Intelligence Series)
book

Empathy (HBR Emotional Intelligence Series)

by Harvard Business Review, Daniel Goleman, Annie McKee, Adam Waytz
April 2017
Beginner to intermediate content levelBeginner to intermediate
144 pages
1h 27m
English
Harvard Business Review Press
Content preview from Empathy (HBR Emotional Intelligence Series)

2

Why Compassion Is a Better Managerial Tactic Than Toughness

By Emma Seppala

Stanford University neurosurgeon James Doty tells the story of performing surgery on a little boy’s brain tumor. In the middle of the procedure, the resident who is assisting him gets distracted and accidentally pierces a vein. With blood shedding everywhere, Doty is no longer able to see the delicate brain area he is working on. The boy’s life is at stake. Doty is left with no other choice than to blindly reach into the affected area in the hopes of locating and clamping the vein. Fortunately, he is successful.

Most of us are not brain surgeons, but we certainly are all confronted with situations in which an employee makes a grave mistake, potentially ruining a critical ...

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Publisher Resources

ISBN: 9781633693265