April 2017
Beginner to intermediate
144 pages
1h 27m
English
book
Empathy (HBR Emotional Intelligence Series)
by Harvard Business Review, Daniel Goleman, Annie McKee, Adam Waytz
Content preview from Empathy (HBR Emotional Intelligence Series)Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
Index
abductive reasoning, 77
Blackboard, 84
Cannon, Patrick, 65–66
compassion
analyzing problems from a perspective of, 128–130
controlling your response to a mistake, 21–22
creativity’s connection to, 19–20
cultivating through mindfulness, 124–126
empathy versus, 121–122
forgiveness and, 23–24
influences on levels of, 54–56
lessons from the Dalai Lama, 126–128
loyalty’s connection to, 17–19
outcomes of compassionate management, 23–24
place in the business world, 122–124
taking the employee’s perspective and, 22–23
ways to respond to an employee’s mistake, 16, 21–24
willingness to trust and, 18
compassion fatigue, 101–102
Cuddy, Amy, 21
emotional empathy, 5–6 ...
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Read now
Unlock full access
More than 5,000 organizations count on O’Reilly
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.