Enhance the Transfer of Training

Learning Transfer

Not long ago, I asked a branch manager of one of the largest banks in the United States about the training she had received during the past two years. In glowing terms she described a well-known effectiveness program. I asked, “Based on what you learned, how has your performance improved?” After a long pause, she replied, “It's not that I'm doing anything differently, but I really enjoyed that course.”

No matter how excellent the instruction is, it's rare to find people who are consistently applying what they learned in training. Organizations spend billions of dollars each year on training programs, expecting to achieve lasting, measurable improvements in performance and positive impacts on business results—a goal that is ...