Chapter 6. The Operations and Support Discipline

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  • You must plan how systems are deployed into your operations and support environments.

  • This discipline adopts many of the best practices of the Information Technology Infrastructure Library (ITIL).

  • Service-level agreements (SLAs) are needed by both operations and support teams.

  • Support developers may need to apply hot fixes to your production environment to address high-severity defects.

  • You must plan for disasters and be prepared to execute your plans.

As the name implies, the primary goal of the Operations and Support discipline is to operate and support your software in a production environment. The focus of operations is to ensure that software is running properly, that the network is available ...

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