Book description
Reader-friendly survey of Knowledge Management (KM): a business optimization strategy that identifies, selects, organizes, distills, and packages information essential to the business of a company. Provides best practices in knowledge management, examines enabling technologies, and discusses implementation issues. Softcover. DLC: Knowledge management.
Table of contents
- Copyright
- Dedication
- Preface
- Acknowledgments
- Overview
- Knowledge Organizations
-
Knowledge Workers
- After reading this chapter you will be able to
- Unfortunate Loss
- Knowledge Worker Relationship Management
- Touch Points
- Knowledge Worker Loyalty
- Knowing Versus Doing
- Knowledge Worker Education
- Knowledge Worker Recognition
- Overhead
- Growing Communities of Practice
- Management as Information Gatekeeper
- Shaping Knowledge Worker Behavior
- Summary
- Process
-
Technology
- After reading this chapter you will be able to
- Electronic Whiteboard
- Enabling the Knowledge Management Process
- Groupware
- Pattern Matching
- Database Tools
- Controlled Vocabularies
- Professional Databases
- Application-Specific Programs
- Simulations
- Decision Support Tools
- Data Capture Tools
- Visualization Tools
- Interface Tools
- Authoring Tools
- Infrastructure
- On the Horizon
- Summary
- Solutions
- Economics
- Getting There
- Further Reading
- Glossary
- Index
Product information
- Title: Essentials of Knowledge Management
- Author(s):
- Release date: May 2003
- Publisher(s): Wiley
- ISBN: 9780471281139
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