May 2003
Intermediate to advanced
224 pages
4h 59m
English
Content preview from Essentials of Knowledge Management
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Glossary
- American Productivity and Quality Center (APQC)
One of the leading industry groups in the area of Knowledge Management. APOC is credited with kick-starting the application of Knowledge Management in business.
- Application
A software program that supports a specific task, such as word processing.
- Application service provider (ASP)
A technology that provides access to software through a Web browser, negating the need for the customer to purchase and run the software locally.
- Architecture
The general technical layout of a computer system.
- Artificial intelligence (AI)
The branch of computer science concerned with enabling computers to simulate human intelligence. Machine learning, natural language processing, neural networks, and expert systems are all examples of applied artificial intelligence.
- B2E management
Business-to-employee management, where the knowledge worker is treated like a customer to certain business services.
- Back-end process
A process that doesn't represent a company's unique skills, knowledge, or processes. Typical back-end processes include payroll, billing, and accounts payable. A back-end process moved to a shared services unit becomes the core competency of the unit.
- Balanced scorecard
A measurement method used to assess the value of a Knowledge Management initiative, based on a balanced view of short- and long-term objectives, financial and no financial measures, lagging and leading indicators, and internal and external perspectives. ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.