What Are Appropriate Objects of Evaluations and Related Subdisciplines of Evaluation?Are Evaluations Enough to Control Quality, Guide Improvement, and Protect Consumers?Evaluation as a Profession and Its Relationship to Other ProfessionsWhat Is Evaluation?How Good Is Good Enough? How Bad Is Intolerable? How Are These Questions Addressed?What Are Performance Standards? How Should They Be Applied?Why Is It Appropriate to Consider Multiple Values?Should Evaluations Be Comparative, Noncomparative, or Both?How Should Evaluations Be Used?Why Is It Important to Distinguish Between Informal Evaluation and Formal Evaluation?How Do Service Organizations Meet Requirements for Public Accountability?What Are the Methods of Formal Evaluation?What Is the Evaluation Profession, and How Strong Is It?What Are the Main Historical Milestones in the Evaluation Field's Development?SummaryGroup ExercisesNotesSuggested Supplemental Readings