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Evolving Software Processes
book

Evolving Software Processes

by Arif Ali Khan, Dac-Nhuong Le
February 2022
Intermediate to advanced content levelIntermediate to advanced
320 pages
9h 55m
English
Wiley-Scrivener
Content preview from Evolving Software Processes

14A Process Assessment Model for Human Resource Skill Development Enabling Digital Transformation

EBRU GÖKALP1,2

1 Department of Computer Engineering, Hacettepe University, Ankara, Turkey

2 Institute for Manufacturing, Cambridge University, Cambridge, England Email: ebrugokalp@hacettepe.edu.tr, eg590@cam.ac.uk

Abstract

Human resource skill development plays a critical role in the success of digital transformation (DX) in organizations. As a result of the literature review, it is seen that there is a lack of systematic guidance on how to improve the quality of the process of DX human resource skill development for the organizations. ISO 330xx, the set of standards, provides a process assessment framework that can also be used as a baseline to generate process capability models for different specific domains. We utilized this approach by developing process definitions of DX human resource skill development based on the standard to assess the current process capability level and generate a road-map for process improvement. To observe the benefits and usability of the approach, we have performed a case study, including assessing an organizations’ DX human resource skill development process capability level and developing an action plan for process improvement. The findings show that the proposed approach is applicable for identifying the current capability level and can provide a roadmap for moving to the next level.

Keywords: Process assessment, digital transformation, maturity ...

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Publisher Resources

ISBN: 9781119821267Purchase Link