Acknowledgments
I must acknowledge the roles that many people have played in making this book possible.
Foremost is the thanks I owe to Javad Seyedzadeh for inspiring me with a vision of what it is possible to achieve with a quality management system.
For twenty years I have been discussing QMS issues with David Fox, and it seems that every time I talk with him I learn something new. I am much indebted to him also for reading and critiquing in detail the first draft of this book. Daniel Olivier has also inspired me for decades with his practical approach to fulfillment of requirements for quality. Kathleen Roberts has been a source of insight; she also provided useful comments about the first draft of the book. I had the opportunity of working ...
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