Chapter 27. BHAGs, Change, and Test Transformation
Ed AllenBrian Newman
Ed Allen and Brian Newman tell of their experience in automating the testing for a customer relationship management system. The problems they encountered ranged from technical issues such as environments, testware architecture/framework, and “script creep” to people issues, including management support, working with developers, and when to ignore a consultant. After several false starts, they were challenged by some “Big Hairy Audacious Goals” (BHAGs) and were given support to meet them. They achieved good benefits in the end and provide some intriguing metrics about the number of defects found by different ways of testing (automated, manual scripted, exploratory testing, ...
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