INDEX
AIG, 83
Allen, Natalie, 182
Andretti, Mario, 4
Apple, 218
AT&T, 218
Autocorrect, 238
Autocrat Era, 148
autonegatives, 40–41. See also negativity
Baldoni, John, 147
Band-Aid, 136
battle trance, 66–68
best practices, 89–95
Bible, 92
Boston Red Sox, 110–11
Branson, Richard, 223
Car Chief, 5
Center for Disease Control (CDC), 108
Cisco Systems, 78
clients, 11, 89, 112, 158–59, 165, 176, 233
codependency, 72–74
collaboration, 48, 70, 79, 179–81
Colorado Department of Transportation, 184
communications: conference calls and, 23, 53, 77, 202, 214–18, 236
emailing practices and, 195–97, 199–201, 204, 206–7, 226–30
etiquette and, 22, 190, 214–15, 225
instant messaging (IM) and, 194,
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