INDEX
Accountability, 90–91, 208–209
Acknowledging clients, 142, 143–149
purpose of, 144
rules for, 145
specific actions and character traits in, 146–149
Action
as key to gaining referrals, 21–22
taking in spite of fears, 94
Activity, role in improving performance, 19–20
Adding value, 40–42, 45, 47, 67–68, 101, 138–139
Advertising, leveraging good relationships versus, 7
Advice from clients
Ask the Expert approach, 162–168, 177, 183
in coaching referral sources, 172–176
in keeping control of referral process, 69, 143, 176–178
on specific referrals, 162–168, 177, 183
Advisory team, 206–210
advantages of, 128
importance of, 127
sample agenda for initial meeting, 131–132
script, 132
tips, 129–131
Aggressiveness, 88
Aladdin Factor, ...
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