Book description
This is the first edition of this title. A revised edition has now been released (9781604919219). Effective feedback, whether it's meant for your boss, your peers, or your direct reports, is built around three ideas. One, focus on the situation. Two, describe the other person's behavior you observed in that situation. And third, describe the impact that behavior had on you. The result is a message that is clear and that can inspire action and productive change
Table of contents
- Cover
- Copyright
- Title Page
- Table of Contents
- What Is Effective Feedback?
- Ten Common Mistakes in Giving Feedback
- Developing Effective Feedback Skills
- Maintaining the Message
- Putting It All Together
- What to Do and What Not to Do When Giving Feedback
- Words with Impact
- Suggested Resources
- Background
- Key Point Summary
Product information
- Title: Feedback That Works: How to Build and Deliver Your Message, First Edition
- Author(s):
- Release date: May 2018
- Publisher(s): Center for Creative Leadership
- ISBN: 9781604916874
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