Developing Effective Feedback Skills
You can avoid common feedback mistakes by learning how to communicate important information about performance to subordinates, peers, or superiors in a way that helps them hear what you are saying and helps them identify ways in which they can improve. During the course of giving feedback to tens of thousands of people over many years, CCL has developed a feedback technique we call SBI, shorthand for Situation-Behavior-Impact. Using this technique, which CCL teaches to thousands of managers every year, you can deliver feedback that replaces personal attack, incorrect judgments, vague statements, and third-party ...
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