Find Out Anything From Anyone, Anytime

Forewordby Gregory Hartley

Throughout my business career, I have watched people interviewing new candidates or trying to resolve a problem by turning what should be a dynamic conversation into a checklist: “Do you have any…,” like a game of Go Fish. I say to these people, “You are talking at people, not to them.” Because business is a subset of life, there is no surprise I find people doing the same thing in their personal lives. Because of my background in human behavior, more than one of these people has asked me to write a book about information discovery to help guide their conversations with customers and others. When Jim and I were talking about his concept for this book, I shared with him how desperately people need these skills.

When ...