First-Level Leadership: Supervising in the New Organization

Index

Accountability, team, 63

added value, 105–110

Allied Signal, 6

Allstate Insurance, 101

American Management Association, xii

AQP (Association for Quality and Participation), 100

assertions, positive, 44, 50

Association for Quality and Participation (AQP), 100

attitudes

for change management, 121

consistent with change, 5

and employer-employee contract, 28–29

old vs. new, 2

Bank of America, 5–6

behavior(s)

for change management, 121

and employer-employee contract, 28–29

benchmarking, 95

brainstorming, 71

Celebrations, team, 65

challenging work, 22–23

champion role, 87

Champy, James, 106

change management, 113–135

definition of, 114

as key competency, 5

plan for, 126–134

and readiness for change, 115–117

and resistance to change, 124–126