Foundations of Human Resource Development, Third Edition, 3rd Edition

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Assessment in Human Resource Development

CHAPTER OUTLINE

Introduction

Program Assessment Approaches to Accountability

• The Limited Historic Four-Level Evaluation Model

• Criticisms of the Historic Four-Level Evaluation Model

• HRD Program Assessment in Practice

• Results Approach to Program Assessment

Balanced Scorecard and Intellectual Capital

Results Assessment System

• Performance Results

• Learning Results

• Perception Results

• Case Example: Sample Results Assessment Report

Financial Assessment

• Practical Means of Assessing HRD Financial Benefits

• Case Example: Organization Development—Actual Financial Benefit

• Meeting the Assessment and Accountability Challenge

Conclusion

Reflection Questions

Introduction

Perhaps one of the toughest ...