Chapter 6. Knowledge Management
Welcome to the world of knowledge! In this chapter, we discuss metadata repositories that simply contain text, pictures, sound, and film. This chapter will also explore metadata repositories that catalog various physical objects. Altogether, these are metadata repositories focused on knowledge management.
In this chapter, we step away from the immediate IT landscape. However, as you will discover in later chapters, the metadata contained within the repositories that we’ll discuss here holds significant value when taking a more holistic, strategic view of the IT landscape.
Here’s what we’ll explore:
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Content management system (CMS)
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Knowledge management system (KMS)
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Learning management system (LMS)
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Quality management system (QMS)
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(Historical) collection management system (CMSy)
Let’s begin with the knowledge that companies want to share with the rest of the world.
Content Management System
A CMS is a system that ensures consistent and coordinated sharing of knowledge outside of your company. The CMS can manage websites in a user interface that is nontechnical, allowing all employees in a company to easily publish their knowledge online—in the form of a blog, for example. The CMS is the only technology that is not directly linked or integrated with operations in the internal IT infrastructure of a company. However, websites managed by the CMS can still be hosted on servers within on-premises data centers, indicating a potential connection ...
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