CHAPTER 7

PERSUASION OR MANIPULATION?

THE BLURRED EDGE OF TRUTH

“THAT’S NOT WHAT I sent and not what I requested,” Tamar’s e-mail read. “Let’s meet to discuss.” Colette’s spirits sank. Her boss, the head of HR, was rejecting the visualization Colette had created for her. Colette knew why. Tamar had sent her a chart she’d spit out of Excel while analyzing her data, along with a note:

images

Colette—Data and rough visual attached. For the board presentation, want to show the big change, the U-curve for current satisfaction and the huge gap in current vs. expected for young employees, which closes and flips in midcareer. Important for presentation to show ...

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