May 2020
Intermediate to advanced
404 pages
10h 52m
English
Adding a personality to the bot is more about how you chose your responses to be and how you drive the conversation through the responses and prompts in the agent.
For example, while we chose a very standard response to the inputs of the user in the previous example, we could definitely make it more interesting by using real-world language or other decorative elements in the responses. It would appear very realistic if instead of directly showing the output from the response fetching API, we added conversational decorators, such as Great, now let me see where your order is... and during the fetching and loading of the response to the agent, we made the Fulfillment function generate conversational fillers ...
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