HBR Guide to Delivering Effective Feedback (HBR Guide Series)

Index

accountability, 131

achievement, versus advancement, 114–115

alienation, of team members, 62–63

appreciation, expressing, 13–14, 90–91, 173. See also recognition

apprenticeship model, for on-the-job learning, 144–145

assessing performance, 99, 107–109, 111–112, 137, 154–155, 172–173

assumptions

about boss’s thinking, 59

challenging your, 49, 72–73, 76

across cultures, 186–188

about weak performers, 55–59, 72–73

autonomy, 58–59

awards. See rewards

bad news. See negative feedback

biases, 29, 39–40, 41, 44

binary framing, 28–30, 33–34, 36, 38, 40–41, 43

bluntness, 168, 182–183

body language, 166, 168

bosses

accountability of, 65, 68–69, 131

assumptions by, about weak performers, 55–59, 77–78

categorical thinking by, 56–58

compatibility between ...