Marketing in the Age of Alexa
by Niraj Dawar
THE AUTONOMOUS CAR dropped Lori at her home and then left for its scheduled service at the dealership. It would be back in time to take her to the airport the next morning. On the way into her house, Lori gathered the drone deliveries from the drop box on her stoop. The familiar voice of Eve, a next-generation smart assistant like Alexa, greeted her in the foyer and gently reminded her of the travel plans for her upcoming conference in LA. Lori hadn’t bothered to learn the details, since Eve had taken care of finding the best flight, seat, and hotel room that her company’s expense policy would allow.
As she unpacked her grocery delivery, Lori saw that Eve had adjusted her weekly purchases, omitting ...
Get HBR's 10 Must Reads on Technology and Strategy Collection (7 Books) now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
