HBR's 10 Must Reads on Communication, Updated and Expanded (featuring "The Surprising Power of Questions" by Alison Wood Brooks and Leslie K. John)
by Harvard Business Review, Amy C. Edmondson, Alison Wood Brooks, Max H. Bazerman, Jay A. Conger
8
Are You Really a Good Listener?
by Jeffrey Yip and Colin M. Fisher
Ample research has shown that when people believe that their managers and senior leaders are truly listening to their ideas and concerns, work relationships grow stronger, engagement rises, and performance improves. That’s why bosses have regular one-on-ones with their direct reports, new division heads go on listening tours, and CEOs host all-staff meetings and town halls.
However, studies also show that such practices often are ineffective—in part because many managers simply aren’t good listeners. When we conducted a comprehensive review of 117 academic papers on workplace listening—whether it happened in individual conversations or in team or larger meetings—we found that ...
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