August 2010
Beginner
224 pages
5h
English
Content preview from How to be assertive in any situation
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WHAT IT MEANS TO BE ASSERTIVE
64
Active listening
Once you have said what you do or do not want, you must make
a conscious effort to listen to the other person’s response. Too
often, you might find yourself responding emotionally to what
someone said: your expectations and assumptions can distort
what you think the other person has said. So it’s important that
before you reply, you clarify what you think you heard the other
person say.
You do not have to agree with what the other person said,
just be sure that you have understood. You can check whether
or not you have understood the other person by summarising
your understanding of what was said and asking for verification.
This not only lets you know whether you have understood the ...
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I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.