May 2025
Intermediate to advanced
168 pages
3h 6m
English
Content preview from How to Deal with Difficult People, 6th Edition
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13Shifting the stubborn
Human reason needs only to will more strongly than fate.
Thomas Mann
When the immovable object is met by the irresistible force, expect a bang. People who are set in their ways, obstinate, dogged and contumacious: don’t you just love them!
There is just about one lever to try. Use a fulcrum point called ‘the facts’. In most circumstances it is about as powerful an ally you could have. For shifting the stubborn, it’s magic. ‘Sharon, I know you don’t like using a different releasing agent, but I’ve come across this test report about a new line. It is 5 per cent more powerful, comes in a much more convenient storage container and is 10 per cent cheaper. Do you think we should get a sample delivered?’
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