May 2025
Intermediate to advanced
168 pages
3h 6m
English
Content preview from How to Deal with Difficult People, 6th Edition
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15Fault-finders and nit-pickers
There is absolutely nothing wrong with them that a miracle can’t fix.
Alexander Woollcott
How do you deal with a fault-finder? Answer – don’t have any faults!
If only it were that easy. When staff take a pride in what they do, a grudging fault-finder rumbling away in the corner can be a real downer. You really do have to nip their unwelcome interventions in the bud: ‘Fiona, I want you to remember the whole department has put a huge amount of effort into this. I think a lot of them feel your constant fault-finding is pretty hard to take. I want you to make a list of all the things that you see as wrong and go though it with me. Let’s get the criticisms dealt with and out of the way.’
You could try getting them ...
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