How to Speak Human

Acknowledgements

This book is built on the bones of a thousand thoughts, ideas, conversations, conferences, articles, experiments and hunches; tested, refined and retested in real-world applications.

There’s no way to fairly thank all the people who’ve contributed in one way or another. That said, a few names demand mention.

Most of all, this book is testament to the amazing folk we’ve been fortunate to work with from organisations around the world. These are the leaders with a relentless drive to make a difference. They’re the ones with the most at stake, and it’s their courage to try something different that pushes industries and organisations forward.

To Jasmine Omar and her team, Gordon Bedford and his team, Megan Tranter, Sarah Cuscadden, Randell Fuller and countless others over the years — our warmest thanks for the opportunity to do this work with you.

To the people who’ve believed in and supported us over the years, and gently nudged (read: pushed) us when necessary: Jason, Kim, Darren and Alison — thank you. Particular honour and ‘hat tips’ (to steal his words) to Jason for opening doors and introducing us to the good folk at Wiley.

Speaking of Wiley … thanks to Lucy Raymond, Chris Shorten and the team for believing in our vision and providing a delightfully painless publishing experience replete with witty email banter. Our sincerest apologies to Jem Bates for the several thousand Oxford commas you had to remove. Thanks for tolerating Jen pursuing your felines ...