Having a public roadmap
Another approach for gathering user feedback is by publicly sharing what is currently in the backlog and what isn't. One team that publicly shares which features they are working on is the Azure DevOps team. Naturally, this list does not contain all features the product group is planning. The reasons for this might be to keep a competitive edge or to keep some new feature secret until a big announcement. However, their backlog provides a good insight into what is currently brewing.
Adopting this practice allows the users of a product to reach out and comment on this public list. It allows them to request features to be moved up or down the list of priorities and they can share which features they are missing.
This ...
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