August 2010
Intermediate to advanced
112 pages
1h 23m
English

Now that you know more about what business processes are, let’s look closely look at the many dimensions of business process improvement, or BPI.
Business process improvement (BPI) is a set of disciplined approaches and tools that managers use to enhance their company’s performance. As the name suggests, BPI (also called business process management, or BPM) focuses on changing business processes to improve their effectiveness. In organizations that use BPI:
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