Phase 6: Continually Improve Your Business Process
You’ve implemented the new process. Now you face another challenge: ensuring that the redesigned process continues to deliver the results you want. You now need to establish a system for continually monitoring—and improving—the redesigned process’s performance. That means identifying and fixing problems as they come up.
To continually improve your process, you:
- Measure process performance according to the metrics you’ve chosen.
- Identify problems and take needed action.
- Update performance metrics and targets as necessary.
Measure the business process’s performance
In your redesign phase (phase ...
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