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Improving Business Processes
book

Improving Business Processes

by Harvard Business Review
August 2010
Intermediate to advanced
112 pages
1h 23m
English
Harvard Business Review Press
Content preview from Improving Business Processes

Phase 6: Continually Improve Your Business Process

art

You’ve implemented the new process. Now you face another challenge: ensuring that the redesigned process continues to deliver the results you want. You now need to establish a system for continually monitoring—and improving—the redesigned process’s performance. That means identifying and fixing problems as they come up.

To continually improve your process, you:

  • Measure process performance according to the metrics you’ve chosen.
  • Identify problems and take needed action.
  • Update performance metrics and targets as necessary.

Measure the business process’s performance

In your redesign phase (phase ...

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Publisher Resources

ISBN: 9781422172681