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Appendix B: Business
Impact Analysis
Kevin McLaughlin
e first order of business is to make sure that we know what systems are critical
to maintaining an acceptable level of business service for our customers. e busi-
ness impact analysis (BIA) is the critical component to understanding what ser-
vices and what associated systems need to be restored as well as in what order and
how quickly they need to be restored. Once organizational business management
align on what items should be on the BIA (see Figure B.1), we then have a clear
understanding of what services need to be restored and how quickly they need to
be restored. To get business m ...