1Required for Engagement: Knowing the Live Online Platform

The first step to engaging an online audience is to learn the delivery platform inside and out, backwards and forwards, and upside down. In fact, by not knowing the features of the online technology, facilitators and trainers have likely already lost their audience because they probably have participants on hold while they figure out how to upload the slides, share the desktop, or get the mic to work.

This chapter describes the critical features of live online platforms and breaks down what each does and how they work to support the interactive activities described in the chapters that follow. It focuses on two popular platforms—Adobe Connect and WebEx Training Center—and then concludes ...

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