International Examples of Lean in Healthcare

Chapter 10 Co-Producing an Organisation’s Quality Improvement Method: No Decision about Me, without Me

Nathan Clifford, Sarah Curtis, and Karl Marlowe

DOI: 10.4324/9780429346958-10

Contents

Aims

Introduction

Setting the Scene for Co-Production

Initial Projects

Building Confidence and the Role of the Expert by Experience Coordinator

Involving Patients and Users of Service in QI Training

Coming along for the Whole Journey: Tailored Patient and Carer QI Training

Building in Involvement at the Beginning, During, and on Evaluation of a QI Project

Building the Will

Communication Plan

Feedback from Participants

Carer A

Patient A

Carer B

Patient B

Carer C

Further Development

Conclusions

Learning Points and Tips

Learning Activities

Acknowledgements ...