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Chapter 8 Organisation-Wide Implementation of Lean in Iceland

Páll Matthíasson, Benedikt Olgeirsson, and Gudrun Björg Sigurbjörnsdottir

DOI: 10.4324/9780429346958-8

Contents

Our Strategic Priorities

The Improvement School

Our Lean Journey

Initial Project-Based Work

Production and Improvement Boards

The Communication Compact

Using Social Media to Influence Patient Flow

Communicating with Patients and the Public

3P: Production Preparation Process

Rapid Process Improvement Workshop on a Medication Process

Learning Points

Acknowledgements

Aims

To describe the hospital-wide introduction of Lean in the National University Hospital of Iceland.

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