Chapter 7 Using Lean at Scale in Mental Health Service Provision
Louise Roig and Jens Normand
Contents
Lean in Psychiatry: Is That Possible?
Case Study 1: Reducing the Use of Coercive Measures
Trust, Kind Words and Mutual Expectations
Patient’s Involvement in Improvement Work
Changing the Physical Surroundings
Ongoing Lessons Learned from Coercion Episodes and In-Depth Data Analyses
Case Study 2: Reducing Waiting Times
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