Book description
IT Manager’s Handbook, Third Edition, provides a practical reference that you will return to again and again in an ever-changing corporate environment where the demands on IT continue to increase. Make your first 100 days really count with the fundamental principles and core concepts critical to your success as a new IT Manager. This is a must-read for new IT managers and a great refresher for seasoned managers trying to maintain expertise in the rapidly changing IT world.
This latest edition includes discussions on how to develop an overall IT strategy as well as demonstrate the value of IT to the company. It will teach you how to: manage your enterprise’s new level of connectivity with a new chapter covering social media, handheld devices, and more; implement and optimize cloud services to provide a better experience for your mobile and virtual workforce at a lower cost to your bottom line; integrate mobile applications into your company’s strategy; and manage the money, including topics such as department budgets and leasing versus buying. You will also learn how to work with your customers, whomever those might be for your IT shop; hire, train, and manage your team and their projects so that you come in on time and budget; and secure your systems to face some of today's most challenging security challenges.
This book will appeal to new IT managers in all areas of specialty, including technical professionals who are transitioning into IT management.
- Manage your enterprise’s new level of connectivity with a NEW chapter covering social media, handheld devices, and more
- Implement and optimize cloud services to provide a better experience for your mobile and virtual workforce at a lower cost to your bottom line
- Integrate mobile applications into your company’s strategy
- Manage the money, including topics such as department budgets and leasing versus buying
- Work with your "customers", whomever those might be for your IT shop
- Hire, train, and manage your team and their projects so that you come in on time and budget
- Secure your systems to face some of today's most challenging security challenges
Table of contents
- Cover Image
- Content
- Title
- Copyright
- Dedication
- About the Authors
- Key Changes for This Edition
- Preface
- Acknowledgments
-
Chapter 1. The Role of an IT Manager
- 1.1 Just What Does an IT Manager Do?
- 1.2 Managers in General
- 1.3 The Strategic Value of the IT Department
- 1.4 Developing an IT Strategy
- 1.5 Leadership versus Management
- 1.6 Starting Your New Job
- 1.7 The First 100 Days
- 1.8 Two IT Departments—What Happens If Your Company Merges with Another?
- 1.9 Further References
- Chapter 2. Managing Your IT Team
- Chapter 3. Staffing Your IT Team
-
Chapter 4. Project Management
- 4.1 Projects and Project Management: A Quick Overview
- 4.2 Phase One: Scope the Project
- 4.3 Phase Two: Develop a Project Plan
- 4.4 Phase Three: Launch the Project
- 4.5 Phase Four: Track the Project's Progress
- 4.6 Phase Five: Close Out the Project
- 4.7 Decision-Making Techniques
- 4.8 What to Do If/When the Project Gets Off Track
- 4.9 Useful Project Management Techniques
- 4.10 Funding Projects
- 4.11 Multiple Projects: How to Juggle Them Well
- 4.12 Dealing with Non-IT Departments on a Project
- 4.13 Further References
- Chapter 5. Software, Operating Systems, and Enterprise Applications
-
Chapter 6. Managing the Money
- 6.1 The Budgeting Process
- 6.2 The Difference between Capital Expenditures and Operating Expense Items
- 6.3 Lease Versus Buy: Which One is Better?
- 6.4 Other Budgeting Factors to Consider
- 6.5 Managing Vendors
- 6.6 Managing the Money during Difficult Times
- 6.7 Outsourcing and Offshoring
- 6.8 Further References
- Chapter 7. Getting Started with the Technical Environment
-
Chapter 8. Security and Compliance
- 8.1 How We Got Here
- 8.2 Managing Security
- 8.3 Security Solutions and Technologies
- 8.4 Types of Threats
- 8.5 Compliance and IT
- 8.6 The Rules
- 8.7 How to Comply with the Rules
- 8.8 Hidden Benefits of Compliance
- 8.9 Methodologies and Frameworks
- 8.10 It's Not Just Regulatory Compliance
- 8.11 Further References
- Chapter 9. Disaster Recovery
- Chapter 10. Working with Users
- Chapter 11. Connectivity
- Glossary
- Index
Product information
- Title: IT Manager's Handbook, 3rd Edition
- Author(s):
- Release date: March 2012
- Publisher(s): Morgan Kaufmann
- ISBN: 9780123914057
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