Book description
2229H-4
Organizing IT for excellence in 21st century distributed environments
Few organizations are achieving their goals for reliability, availability, and serviceability in distributed environments—and the obstacles aren't technical, they're organizational. How does one structure an IT organization to succeed with today's tools and architectures? IT Organization: Building a World-Class Infrastructure delivers realistic, specific answers that draw upon the experiences of more than 40 leading companies. You'll discover how to:
Design your organization to deliver "any data, anywhere, anytime"
Combine mainframe-class discipline with 21st century flexibility
Treat your network like you treat your data center
Organize around business-critical support functions instead of trendy technologies
Establish standards without imposing rigidity -- and achieve discipline without bureaucracy
Overcome the myths that prevent IT organizations from succeeding
Harris Kern and his colleagues have built a worldwide reputation for evaluating IT organizations and identifying solutions -- fast. This concise, to-the-point book will help you do the same. Here are the right questions to ask, specific "people and process" techniques that work, sample SLAs and internal support agreements -- everything you need to make change happen, now!
Table of contents
- Copyright
- Preface
- Introduction
- What We Found in Our Travels
- The CIO's Role
- Case Studies
- The Problems Short-Listed
- Learn from the Past to Build the Future
- Building a Worldclass Infrastructure
- The New Order
- The Organization for the Twenty-First Century
- The "Worldclass" Infrastructure
- Frequently-Asked Questions
- Infrastructure Assessment Program
- Service Level Agreements
- Internal Support Agreement
- Marketing Materials for an Internal Audience
- Bibliography
- Index
Product information
- Title: IT Organization: Building a Worldclass Infrastructure
- Author(s):
- Release date: February 2000
- Publisher(s): Pearson
- ISBN: 9780130222985
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