Job Aids Basics

Table of contents

1. Cover page
2. Title Page
3. Copyright Page
4. Table of Contents
5. About the Training Basics Series
6. Preface
7. 1. Why Focus on Job Aids?
   1. How Job Aid Basics can Help you
   2. Why use Job Aids?
   3. What's a Job Aid, Anyhow?
   4. Understanding Human Performance
   5. What isn't a Job Aid?
   6. Getting it Done
8. 2. Vive La Différence: Understanding Job Aid Format Choices
   1. The 10 Job Aid Formats
   2. Combinations
   3. Getting it Done
9. 3. Determining Appropriate Job Aid Use
   1. Not Always
   2. When not to use a Job Aid
   3. Selecting the Appropriate Format
   4. Bundled Versus Stand-Alone Job Aids
   5. Issues to Consider with Technology
   6. Getting it Done
10. 4. The Job Aid Development Process
    1. Developing a Job Aid—the Process
    2. The Job Aid Trigger
    3. The Job Aid Development Process
    4. Putting the Process into Practice
    5. Getting it Done
11. 5. Development and Design Tips
    1. Building a Better Job Aid
    2. General Job Aid Design Rules
    3. Appropriate Format for the Task
    4. Other Important Design Guidelines
    5. Format-Specific Design Tips
    6. Functional Concerns
    7. Working with an SME
    8. Getting it Done
12. 6. Testing and Implementation
    1. Formative Evaluation
    2. Building in Improvements
    3. Rollout
    4. Acceptance and Buy-in
    5. Getting it Done
13. 7. Evaluating Job Aids
    1. Evaluating Results
    2. Summative Evaluation
    3. Planning for Evaluation
    4. The Five Levels of Evaluation
    5. Isolating the Impact
    6. Deciding what to Evaluate
    7. Evaluating Bundled Job Aids
    8. Return-on-Expectations
    9. Getting it Done
14. 8. Avoiding Common Mistakes
    1. The Most Common Errors
    2. Putting it all Together
    3. Getting it Done
15. References
16. Additional Resources
17. About the Author
18. Back Cover