Development and Design Tips

What's Inside This Chapter


        Here you'll learn tips for:

  • Effective development of job aids
  • Thoughtful design that accounts for the users’ needs and the workplace environment
  • Ways to work effectively with SMEs.

Building a Better Job Aid

Now you know a bit about the process of developing a job aid. Following that process ensures that you produce job aids that address performance gaps and have a realistic chance of improving the work that people do. But, you're probably still wondering about how to actually design a well-crafted job aid that makes the complex simple and the obtuse clear. That is the challenge—and ...

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