7

Evaluating Job Aids

What's Inside This Chapter

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            Here you'll learn tips for:

  • How to evaluate the organizational and performance impacts of job aids.
  • Why evaluation is a critical aspect of job aid design.
  • Ways to evaluate bundled job aids.
  • Measuring return-on-expectations.

Evaluating Results

There is a tendency to shortchange evaluation and ignore its importance. In some cases, the client is in a hurry and doesn't have the patience to come back and evaluate the results. In other cases, the consultant or designer believes that evaluation is too difficult or—for some soft-skill issues—impossible to measure. Both perspectives are ...

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