Copyright © 1999 President and Fellows of Harvard College except Introduction copyright © 1999 John Kotter.
All rights reserved
The Michael Richardson story that opens Chapter 7 is from The General Managers by John P. Kotter (pp. 81-85). Copyright © 1982 by The : Free Press. Adapted with permission of The Free Press, a Division of Simon & Schuster, Inc.
First eBook Edition: March 1999