Author’s acknowledgements
Much in the world and my life has changed since the first edition of this book was published in 2011. Though some things haven’t. I remain eternally grateful to my friends and colleagues at The PSC for their inspiration, patience and support over 17 years and counting. I’m pleased to be working again with Pearson after a gap of 10 years and will always be thankful for the break they gave me with my first commission (the first edition of this book). And I still owe so much to my friends and family. Carol, now my wife, makes everything possible and we are blessed with our two children.
Perhaps the field of management and problem-solving has changed less than some predicted 10 years plus ago. The pace of technology has ...
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