To define your problem and understand why it needs to be solved.
Tools and techniques covered:
•Problem statement
•Value-Context-Performance-Hypotheses (VCPH) pack
•User research
Supplementary tools referred to in this chapter are available in Chapter 9.
Key outcomes:
•Clarity in all stakeholders’ minds of the problem at hand.
•Understanding of what a good solution will look like.
•Knowing when the solution needs to be delivered.
•Awareness of the context surrounding the problem.
•Understanding who your users are and what their needs are.
The OBTAIN problem-solving process
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month, and much more.
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.
Julian F.
Head of Cybersecurity
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.
Addison B.
Field Engineer
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.
Amir M.
Data Platform Tech Lead
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.
