Chapter 11
Troubleshooting
In This Chapter
Finding help online
Getting help from Amazon
Troubleshooting common problems
Resetting your Kindle Paperwhite
Most people find that their Kindle Paperwhite is a reliable, problem-free device. For the infrequent occasions when glitches occur, they're usually resolved easily. In this chapter, I show you some troubleshooting tips that solve the most common difficulties encountered by Kindle Paperwhite owners.
For other, more complex, problems, I provide some steps you can take to solve them. First, though, I point you to ways you can get help from online resources, from other Kindle Paperwhite owners, and from Amazon's Kindle customer service.
Getting Help Online
Many Kindle owners join user forums, where a wide variety of problems can be addressed by helpful forum members. Amazon has a Kindle product forum that covers Kindle Paperwhite and all its e-reader devices. You can access the forum in several ways. The easiest is to go to the main Kindle Store on Amazon and choose Discussions, at the top of the page, as shown in Figure 11-1.
Figure ...
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