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Knowledge Management

Book Description

This book points up a significant area that has been, and is being, overlooked - education. This book describes a set of innovative management tools that will help organizations and their 'walkabout' decision makers cope with the new workplace environment of corporate amnesia alongside individuals' short, selective and defensive memory. It outlines a 'how-to' plan to overcome the corporate equivalent of Alzheimer's, which will also be around when economic conditions improve.

Table of Contents

  1. Copyright
  2. Legal Notices
  3. Author’s Credentials
  4. Preface
    1. Peter Drucker’s Productivity Challenge
    2. Addressing the Limitations of Conventional KM
  5. Using Organizational Memory to Improve Productivity
    1. Progress Is Despite Management
    2. No History, No Inheritance
    3. Cliometrics and Case Studies
    4. Decision Analysis Theories
    5. Ways of Learning × 35
    6. Where OM Resides
    7. The Tacit Way of Traveling
    8. Difference Between Teaching and Learning
    9. The Corporate Amnesia Phenomenon
    10. Performance Is Not Always Transferable
    11. Corporate Disenfranchisement
    12. Interpreting Experiential Learning
    13. Pep Talks and Storytelling
    14. The Lessons of History
    15. Defensive Unwillingness
    16. The Cost of Forgetting
    17. Peter Drucker’s Challenge
    18. Productivity’s Top-Down Responsibility
    19. RAMBO: The MBA Alternative
    20. Familiarity, Exemplars, and Lessons
    21. David Kolb’s Contribution
    22. Give Business Historians Their Head
    23. The Rearview Mirror Analogy
    24. Corporate History: “Only Good for Public Relations”
    25. Much Too Much Work
    26. Filling the Educational Gaps
  6. Experiential Learning: Just How Bad Are We?
    1. Wealth Lost
    2. The Concorde and So On
    3. Wheels “Reinvented in the United Kingdom”
    4. The U.S. Experience
    5. Citicorp’s Waste
    6. Bankers’ Rich Record of Nonlearning
    7. Intent Is No Guarantee of Learning
  7. EBM’s 6-Stage Learning Cycle
    1. Stage 1: Planning
    2. Stage 2: Capture the Evidence
    3. Stage 3: Reflection
    4. Stage 4: The Lessons Audit
    5. Stage 5: Reprocessing
    6. Stage 6: Evaluation
  8. How the Experiential Learning Baton Was Passed
    1. Pavlov Moves On
    2. Critical Reflection
    3. The Four Learning Approaches
    4. Adapting Kolb to Modern Conditions
  9. Postscript: Two Trillion-Dollar Examples That Illustrate the Point
  10. Checkbooks and Boxing Gloves: The Author’s Story
    1. Origins of the Author’s Interest
    2. Hundreds of Businessmen Later
    3. Hindsight Is the Key
    4. No Inheritance
    5. The Sporting Link
  11. References