CHAPTER 3Inspire a Shared Vision
JOAN CARTER TOOK OVER as general manager and executive chef of the university’s Adobe Lodge when both membership and sales had been severely declining for several years. Faculty and staff were unhappy, the restaurant’s balance sheet was “scary,” and her team was divided into factions.
Joan took all of this in, but what she saw was a dusty diamond. “I saw a beautiful and historic building full of mission-era flavor and character that should be, could be, and would be the place on campus.” In her mind’s eye, she saw the Lodge bustling. She saw professors and university staff chatting on the lovely enclosed patio and enjoying high-quality, appealing, yet inexpensive meals. She smiled as she envisioned her team assisting ...
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