10 It’s All about the People

Your people are your culture. Success comes through people. No change program or leadership activity can be truly effective without a thorough understanding of the pivotal role people play in all endeavors.

The shift in focus from customer first to employee first with the Virtuous Cycle fuels the growth of high performance. And when it’s neglected, fuels stagnation, wasted, and outright negligence in supporting the most important assets of an organization, human potential.

Each pattern highlights the damaging or inadequate approaches that traditional organizations take to interacting with people. These are contrasted with how evolutionary organizations create passion and motivation to unlock the full potential ...

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